Return & Refund Policy

Thank you for shopping with australiaherbalstore. We aim to provide a clear and transparent process for product-related issues, delivery issues and product returns. If you experience an issue with your order, our team is here to assist you.

1. Product & Delivery Issues

Please contact us if you experience a genuine issue with your order, including:

• Product received damaged or broken
• Leakage during transit
• Expiry-related issue
• Incorrect product received
• Product or quantity missing from the package
• Significant discrepancy between the order placed and products received
• Shipment significantly delayed, lost or undeliverable

For damaged, leaking, incorrect, missing or other product-related issues, please contact us preferably within 14 days of receiving your order.

To help us verify and resolve the issue, please provide your order number, photographs of the outer packaging, shipping label and affected products. Additional photographs or information may be requested where required.

After verification, we will provide an appropriate replacement, refund or other suitable resolution, depending on the nature of the issue. Replacement products are subject to availability.

If a shipment is significantly delayed or has not been delivered, our team will investigate the shipment with the relevant delivery provider. If the shipment is confirmed as lost or undeliverable, an appropriate resolution will be provided after verification.

2. Product Returns

If there is no issue with the product but you still wish to return your order, please contact us within 14 calendar days from the date of delivery.

The following conditions apply to product returns:

• Products must be unopened, unused and in their original sealed packaging.
• Products must be returned in a condition suitable for resale.
• Return shipping and courier charges must be borne by the customer.
• A 5% restocking charge based on the order value will apply to the return.
• Opened, used, unsealed, tampered with or customer-damaged products cannot be accepted for return.
• The refund will be processed only after the returned products have been received and their condition has been verified.

Once the return has been received, inspected and approved, the eligible refund amount, after applicable deductions, will normally be initiated to the original payment method within 4 business days.

The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer or payment provider.

Contact Us

For damaged products, delivery issues, returns or refund assistance, please contact us at:

Email: orders@organicgroceryusa.com

Please include your order number and relevant photographs where applicable so our team can review your request promptly.

Australia Herbal Store
Operated by Beyonce Infotech Pvt. Ltd.
Serving Customers Since 2016